Privacy Policy
Last Updated: June 2026
This Privacy Policy explains how XENRISE Pharma, Pakistan collects, uses, stores, and protects information shared by visitors, customers, and users of our website and online services.
Introduction
XENRISE Pharma, Pakistan respects the privacy of its website visitors, customers, and users. This Privacy Policy explains how we collect, use, store, and protect information shared through our website, online store, contact forms, WhatsApp communication, and XENRISE Free e-Clinic guidance service.
By using our website, submitting a form, placing an order, or contacting us through WhatsApp, email, or any other digital channel, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information when you use our website or contact XENRISE Pharma, Pakistan:
Personal Information: Name, phone number, email address, city, delivery address, and other details provided through forms or order checkout.
Order Information: Products ordered, order value, payment method, delivery details, and order history.
Communication Information: Messages, queries, WhatsApp booking requests, e-Clinic guidance requests, and customer support conversations.
Technical Information: IP address, browser type, device information, website usage activity, cookies, and analytics data.
Health & Wellness Guidance Information: If you contact XENRISE e-Clinic, you may voluntarily share general health, lifestyle, nutrition, or supplement usage questions for guidance purposes.
How We Use Your Information
We use collected information for the following purposes:
To process and manage customer orders.
To arrange delivery and order confirmation.
To respond to customer queries and support requests.
To provide product information and usage guidance.
To support XENRISE Free e-Clinic guidance requests.
To improve website performance, user experience, and service quality.
To send important order, service, or support updates.
To prevent fraud, misuse, spam, unauthorized access, or security issues.
To comply with applicable legal, regulatory, tax, and business record requirements.
Orders, Payments & Delivery
When you place an order through our website, we collect required details such as name, phone number, address, order information, and payment method. This information is used to process your order, confirm delivery, manage customer support, and maintain business records.
Payment-related information may be processed through payment gateways, banks, or related service providers where applicable. XENRISE Pharma, Pakistan does not intentionally collect or store sensitive banking passwords, OTPs, or card PINs.
XENRISE Free e-Clinic & WhatsApp Guidance
XENRISE Free e-Clinic is a customer support and wellness guidance service. Customers may contact us through WhatsApp or website forms for guidance regarding health, lifestyle, nutrition, product selection, and supplement usage support.
Any information shared for e-Clinic guidance is used only to understand the query and provide general support. This service is not a substitute for diagnosis, emergency treatment, prescription medicine, or in-person medical consultation. For serious symptoms, chronic disease management, pregnancy-related concerns, emergency conditions, or prescription treatment, please consult a qualified physician or visit the nearest healthcare facility.
Cookies & Analytics
Our website may use cookies and similar technologies to improve browsing experience, remember preferences, analyze website performance, support security, and improve services. Cookies may also be used by third-party services such as analytics, embedded content, social media tools, or payment/delivery integrations.
You can control or disable cookies through your browser settings. However, disabling cookies may affect some website features, such as cart, checkout, login, or saved preferences.
Embedded Content & Third-Party Links
Our website may include embedded content, links, videos, maps, social media buttons, payment services, delivery services, or third-party tools. These third-party services may collect information according to their own privacy policies. XENRISE Pharma, Pakistan is not responsible for the privacy practices of third-party websites or platforms.
Who We Share Your Data With
We do not sell customer personal information. We may share necessary information only with trusted service providers when required for business operations, such as:
Delivery and courier partners.
Payment gateways, banks, or financial service providers.
Website hosting, security, analytics, or technical support providers.
Customer support and communication tools.
Legal, regulatory, or government authorities when required by law.
Only the necessary information required for the relevant service is shared.
Data Security
We take reasonable steps to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure. These steps may include secure website access, limited admin access, strong passwords, 2-step verification, secure hosting practices, backups, and access control.
However, no online system is 100% secure. Customers are advised not to share sensitive passwords, banking PINs, OTPs, or unnecessary personal information through unsecured channels.
Data Retention
We take reasonable steps to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure. These steps may include secure website access, limited admin access, strong passwords, 2-step verification, secure hosting practices, backups, and access control.We retain customer and order information for as long as necessary to provide services, manage orders, maintain business records, comply with legal requirements, resolve disputes, and improve support quality.
Communication records related to support, e-Clinic guidance, orders, or complaints may be retained for follow-up, quality assurance, and business record purposes.
However, no online system is 100% secure. Customers are advised not to share sensitive passwords, banking PINs, OTPs, or unnecessary personal information through unsecured channels.
Customer Rights & Requests
Customers may contact XENRISE Pharma, Pakistan to request correction, update, or review of their personal information where applicable. Customers may also request removal of unnecessary information, subject to business, legal, tax, regulatory, and record-keeping requirements.
For privacy-related requests, customers can contact us using the contact details provided below.
Children’s Privacy
Our website and services are intended for general customers and adults. If information related to a child or minor is shared for product guidance or healthcare support, it should be provided by a parent, guardian, or responsible adult.
Marketing Communication
We may use contact information to send order updates, product information, service updates, promotional offers, or customer support messages. Customers may request to stop receiving promotional messages where applicable.
Changes to This Privacy Policy
XENRISE Pharma, Pakistan may update this Privacy Policy from time to time to reflect changes in website features, business operations, services, legal requirements, or customer support practices. Updated versions will be posted on this page with the latest revision date.
Contact Us
XENRISE Pharma, Pakistan
Website: www.xenrisepharma.com
Email: xenrise.pharma.pk@gmail.com
WhatsApp: +92 308 2222 535