Shipping Policy

Last Updated: June 2026

At XENRISE Pharma, Pakistan, we aim to provide safe, reliable, and timely delivery of our nutritional healthcare products to customers across Pakistan. This Shipping Policy explains how orders are processed, dispatched, delivered, and supported through our official website and digital order channels.

By placing an order with XENRISE Pharma, Pakistan, the customer agrees to the terms mentioned in this Shipping Policy.

1. Order Processing

Orders are processed after confirmation of customer details, product availability, payment method, and delivery address.

Order confirmation may be done through website checkout, WhatsApp, phone call, SMS, email, or any other official communication channel used by XENRISE Pharma, Pakistan.

Orders received after business hours, on Sundays, public holidays, or during high-volume campaign periods may be processed on the next working day.

2. Delivery Coverage

XENRISE Pharma, Pakistan delivers products across Pakistan through courier services, logistics partners, cargo services, or other available delivery channels.

Delivery availability may depend on city, area, courier coverage, road access, weather conditions, law and order situation, courier limitations, and other operational factors.

3. Estimated Delivery Time

Estimated delivery time may vary depending on the customer’s location and courier service availability.

Major Cities: Usually 2 to 5 working days after dispatch.
Other Cities / Remote Areas: Usually 3 to 7 working days after dispatch.
Special Situations: Delivery may take longer due to holidays, strikes, weather conditions, courier delays, road blocks, high order volume, or any situation beyond company control.

Delivery timelines are estimated and not guaranteed. XENRISE Pharma, Pakistan will try its best to dispatch orders on time; however, courier delays may occur beyond the company’s direct control.

4. Shipping Charges

Shipping charges may vary depending on order value, product weight, delivery location, courier charges, and promotional offers.

Shipping charges, if applicable, will be communicated during checkout, order confirmation, or customer support communication.

XENRISE Pharma, Pakistan may offer free shipping on selected order values, selected products, promotional campaigns, or limited-time offers.

5. Free Shipping Offers

Free shipping may be available on eligible orders according to current promotional terms displayed on the website or communicated through official XENRISE channels.

Free shipping offers may be changed, paused, limited, or withdrawn at any time without prior notice.

If an order is returned, refused, cancelled after dispatch, or not received by the customer, shipping and return charges may apply where applicable.

6. Order Dispatch

Once an order is confirmed and ready, it may be dispatched through a courier or delivery partner.

After dispatch, the customer may receive tracking details, courier information, dispatch confirmation, or delivery update through WhatsApp, SMS, email, phone call, or website order status where available.

Tracking updates depend on the courier company’s system and may take time to appear.

7. Customer Responsibility

Customers are responsible for providing accurate and complete information, including:

• Full name
• Complete delivery address
• Active mobile/WhatsApp number
• City and area details
• Nearby landmark, where required
• Correct product selection and quantity

XENRISE Pharma, Pakistan will not be responsible for delivery delay, failed delivery, returned parcel, or extra courier charges caused by incorrect address, incomplete information, inactive phone number, customer non-response, customer unavailability, or refusal to receive the parcel.

8. Failed Delivery Attempts

If the courier attempts delivery and the customer is unavailable, does not respond, refuses the parcel, or provides an incorrect address, the parcel may be returned to XENRISE Pharma, Pakistan.

In such cases, delivery charges, return charges, re-shipping charges, or handling charges may apply.

Re-dispatch of returned parcels may be subject to advance payment, updated address confirmation, and company approval.

9. Cash on Delivery Orders

For Cash on Delivery orders, customers are requested to keep the payable amount ready at the time of delivery.

The customer should verify the parcel condition before accepting it. If the parcel is visibly damaged or tampered with, the customer should take pictures/video and immediately contact XENRISE Pharma, Pakistan.

Refusal of confirmed COD orders without valid reason may result in cancellation of future COD facility for that customer.

10. Damaged, Missing, or Wrong Product on Delivery

If the customer receives a damaged, wrong, or incomplete order, the customer should report the issue within 24 to 48 hours of receiving the parcel.

The customer should provide:

• Order number
• Customer name
• Contact number
• Clear pictures of the parcel
• Clear pictures of the product
• Picture of invoice/order slip
• Unboxing video, if available

Claims will be reviewed by the support team. Replacement, refund, or any other support will be handled according to the XENRISE Refund / Return Policy.

11. Product Storage During Delivery

XENRISE Pharma, Pakistan takes reasonable care in packing products for dispatch. However, customers are advised to receive parcels promptly and store products according to label instructions after delivery.

The company will not be responsible for product damage caused by customer delay in receiving the parcel, improper storage after delivery, heat exposure after receipt, moisture, mishandling, or misuse.

12. Delivery Delays Beyond Company Control

XENRISE Pharma, Pakistan is not responsible for delays caused by courier companies, weather conditions, public holidays, strikes, road closures, natural disasters, law and order situations, incorrect customer details, customer non-response, or any other circumstances beyond company control.

Our support team will assist customers with delivery follow-up where possible.

13. Order Cancellation Before Dispatch

Customers may request order cancellation before dispatch. Once an order has been dispatched, cancellation may not be possible.

If a customer cancels or refuses an order after dispatch, delivery charges, return charges, or handling charges may apply.

14. Multiple Shipments

If an order contains multiple products, XENRISE Pharma, Pakistan may dispatch the order in one parcel or multiple parcels depending on product availability, packaging requirements, courier limitations, or operational convenience.

15. Contact for Shipping Support

For shipping, delivery, tracking, or order-related support, please contact:

XENRISE Pharma, Pakistan
Website: www.xenrisepharma.com
Email: xenrise.pharma.pk@gmail.com
WhatsApp: +92 308 2222 535

Please share your order number and contact details for faster assistance.

16. Policy Updates

XENRISE Pharma, Pakistan may update this Shipping Policy from time to time to reflect changes in delivery process, courier partners, shipping charges, promotional offers, or business operations. The updated policy will be available on this page.