Terms & Conditions
Last Updated: June 2026
Welcome to XENRISE Pharma, Pakistan. These Terms & Conditions govern your access to and use of our website, online store, digital services, product information, order placement, customer support, and XENRISE Free e-Clinic guidance service.
By using our website, placing an order, submitting a form, contacting us through WhatsApp/email, or using any official XENRISE digital channel, you agree to these Terms & Conditions.
1. About XENRISE Pharma, Pakistan
XENRISE Pharma, Pakistan is a quality-focused nutritional healthcare company providing nutritional supplements, wellness-support products, product information, customer support, and free e-Clinic guidance for general health, lifestyle, nutrition, and supplement usage support.
2. Use of Website
The content available on this website is provided for general information, product guidance, customer support, order facilitation, and educational purposes. Users agree to use this website only for lawful, personal, and legitimate purposes.
Users must not misuse the website, attempt unauthorized access, interfere with website security, submit false information, copy content without permission, or use the website in any way that may harm XENRISE Pharma, Pakistan, its customers, systems, reputation, or business operations.
3. Product Information
We try our best to keep product descriptions, images, prices, availability, ingredients, dosage information, and other details accurate and updated. However, information may be updated, corrected, changed, or removed at any time without prior notice.
Product images, mockups, labels, packaging, or presentation may vary slightly due to photography, display settings, packaging updates, batch changes, or design improvements. The actual product label and packaging should be considered the final source of product information.
4. Nutritional Healthcare Products Disclaimer
XENRISE products are nutritional healthcare products and wellness-support supplements. Product information on this website should not be considered a substitute for medical diagnosis, prescription treatment, emergency care, or professional medical advice.
Customers should use products according to label instructions or as advised by a qualified healthcare professional. For serious symptoms, chronic disease management, pregnancy-related concerns, prescription medicine use, allergy concerns, emergency conditions, or special health conditions, customers should consult a qualified physician before using any product.
5. XENRISE Free e-Clinic Guidance
XENRISE Free e-Clinic is a customer support and wellness guidance service. Guidance may be provided through WhatsApp, website forms, email, phone, voice note, or other digital communication channels.
The e-Clinic service may provide general guidance regarding health, lifestyle, nutrition, product selection, and supplement usage support. It is not a substitute for physical examination, diagnosis, emergency treatment, prescription medicine, specialist consultation, or hospital care.
XENRISE Pharma, Pakistan reserves the right to refuse, delay, limit, or redirect any e-Clinic request where professional medical consultation, emergency care, or specialist evaluation is required.
6. Orders and Acceptance
Placing an order through the website does not automatically mean that the order has been accepted. Orders may be subject to confirmation, stock availability, payment verification, delivery coverage, pricing verification, customer information verification, and company approval.
XENRISE Pharma, Pakistan reserves the right to accept, reject, cancel, hold, or modify any order due to stock unavailability, incorrect pricing, suspected misuse, incomplete details, delivery limitations, payment issue, system error, or any other valid business reason.
7. Pricing and Availability
Prices, promotions, discounts, bundles, delivery charges, and product availability may change at any time without prior notice. Any pricing or product display error may be corrected by XENRISE Pharma, Pakistan.
If a product is unavailable after order placement, the customer may be offered an alternative product, revised delivery timeline, order cancellation, store credit, or refund where applicable.
8. Payment Terms
Payments may be accepted through available payment methods, including Cash on Delivery, bank transfer, mobile wallet, payment gateway, or any other method offered by XENRISE Pharma, Pakistan.
Customers are responsible for providing correct payment information. XENRISE Pharma, Pakistan does not ask customers to share banking passwords, OTPs, PIN codes, or confidential account credentials.
In case of payment verification issues, order processing may be delayed until confirmation is completed.
9. Shipping and Delivery
Orders are delivered according to the XENRISE Shipping Policy. Delivery timelines are estimated and may vary depending on location, courier service, weather, holidays, road conditions, courier limitations, customer availability, or circumstances beyond company control.
Customers are responsible for providing accurate name, complete address, active mobile number, city, area, and delivery details. XENRISE Pharma, Pakistan will not be responsible for delay, failed delivery, returned parcel, or additional charges caused by incorrect customer details, customer unavailability, non-response, or refusal to receive the parcel.
10. Returns, Refunds and Cancellations
Returns, replacements, refunds, and cancellations are handled according to the XENRISE Refund / Return Policy.
Due to product safety, hygiene, storage conditions, and product integrity, opened, used, damaged-after-delivery, seal-broken, or improperly stored nutritional healthcare products are generally non-returnable unless the issue is verified and approved by XENRISE Pharma, Pakistan.
The company reserves the right to accept, reject, or partially approve any return, replacement, refund, or cancellation request based on evidence, order record, courier status, product condition, and policy terms.
11. Customer Responsibilities
Customers agree to provide true, complete, and updated information when placing orders, submitting forms, requesting guidance, or contacting XENRISE Pharma, Pakistan.
Customers are responsible for reviewing product information, checking suitability, following label instructions, consulting a healthcare professional when required, and storing products according to label directions after delivery.
Customers must not make false claims, misuse return/refund policies, submit misleading information, abuse customer support, or use company platforms for unlawful or harmful activities.
12. Account and Website Access
If customer accounts, login areas, order tracking, or other website features are available, users are responsible for maintaining the confidentiality of their login information.
XENRISE Pharma, Pakistan may suspend, restrict, or terminate access where misuse, fraud, false information, security risk, abusive behavior, or violation of these Terms & Conditions is suspected.
13. Intellectual Property
All website content, product descriptions, images, graphics, banners, logos, trademarks, brand names, product names, design elements, text, layout, and digital materials are the property of XENRISE Pharma, Pakistan or used with permission.
No person may copy, reproduce, modify, distribute, republish, sell, misuse, or commercially use any website content, product design, brand identity, or digital material without written permission from XENRISE Pharma, Pakistan.
14. Third-Party Links and Services
Our website may contain links, embedded content, maps, videos, payment services, courier tracking, social media tools, analytics, or third-party integrations. These third-party services may operate under their own terms and privacy policies.
XENRISE Pharma, Pakistan is not responsible for the content, policies, actions, downtime, errors, or data practices of third-party websites, platforms, courier services, payment services, or external tools.
15. Accuracy of Information
While we make reasonable efforts to provide accurate and updated information, XENRISE Pharma, Pakistan does not guarantee that all website content will always be complete, error-free, uninterrupted, updated, or free from technical issues.
We reserve the right to correct errors, update content, change product information, remove outdated information, or modify website features at any time.
16. Limitation of Liability
To the maximum extent permitted by applicable law, XENRISE Pharma, Pakistan shall not be liable for indirect, incidental, special, consequential, or business losses arising from website use, order delay, courier delay, customer misuse, product misuse, incorrect information submitted by customer, third-party service issues, technical downtime, or reliance on general information provided on the website.
Nothing in these Terms & Conditions is intended to exclude liability where such exclusion is not permitted by applicable law.
17. Indemnity
Users agree to indemnify and hold XENRISE Pharma, Pakistan harmless from any claims, losses, damages, liabilities, costs, or expenses arising from misuse of the website, false information, violation of these Terms & Conditions, misuse of products, unauthorized use of content, or unlawful activity.
18. Promotional Offers
Promotional offers, discounts, free shipping offers, bundles, coupon codes, or limited-time campaigns may be introduced, changed, paused, withdrawn, or cancelled at any time without prior notice.
Promotional offers may be subject to stock availability, order value, location, selected products, campaign period, and specific terms displayed at the time of offer.
19. Communication Consent
By submitting your phone number, email address, WhatsApp number, or order details, you agree that XENRISE Pharma, Pakistan may contact you for order confirmation, delivery updates, customer support, e-Clinic guidance, product information, service updates, or promotional communication.
Customers may request to stop receiving promotional communication where applicable.
20. Privacy Policy
Use of customer information is governed by the XENRISE Privacy Policy. Customers are encouraged to read the Privacy Policy to understand how information is collected, used, stored, and protected.
21. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the applicable laws of Pakistan.
In case of any dispute, claim, or legal matter, the matter shall be handled according to the applicable laws and competent courts/authorities of Pakistan, subject to the company’s registered/business location and relevant jurisdiction.
22. Changes to Terms & Conditions
XENRISE Pharma, Pakistan may update, modify, or revise these Terms & Conditions at any time to reflect changes in business operations, website features, product policies, legal requirements, or customer support practices.
The updated Terms & Conditions will be posted on this page with the latest revision date. Continued use of the website after updates means acceptance of the revised terms.
23. Contact Us
For questions regarding these Terms & Conditions, product information, orders, support, or policy-related matters, please contact:
XENRISE Pharma, Pakistan
Website: www.xenrisepharma.com
Email: xenrise.pharma.pk@gmail.com
WhatsApp: +92 308 2222 535